Security guard

Meet Marcus Bell, an illustrative character. Keeps the queue moving, answers questions, helps passengers who are unsure what goes in the tray and keeps the checkpoint calm and orderly.

Before the flight

Checks the checkpoint is set up, the lanes are open and the signs are clear.

During the flight

Guides people to the right lane, helps with trays and watches for anything that needs a colleague. Most of the job is friendly directions.

After the flight

Reports anything unusual and hands over to the next shift.

Works closely with

Works with the screening officers, airport police and operations on queue levels and special assistance.

Good to know

Guards and screening officers are separate roles: one keeps the area orderly, the other operates the screening.
Anyone who needs extra help, such as with mobility or a medical device, can ask a guard for it.

Meet Marcus in Gate 41