Gate 41Check-in agent
Meet Tomás Weber, an illustrative character. Confirms who is flying, checks travel documents, assigns seats, weighs and tags bags and issues boarding passes.
Before the flight
Reviews the flight list, special requests (wheelchair, infant, dietary) and bag allowances for the flights at his desk.
During the flight
Works the desk until check-in closes, typically 45 to 60 minutes before departure (it varies).
After the flight
Hands the final passenger and bag counts to the gate team and the load controller.
Works closely with
Works closely with gate agents, ramp staff, the load controller and the airline's operations centre.
Good to know
- Every bag tag has a barcode that links it to a specific passenger and flight.
- Agents often sort out seat swaps for families, sometimes with a very good sense of diplomacy.
Related questions
- Do I need a passport, and who checks it?
- What actually happens at check-in?
- Reading your boarding pass
- Where does my bag go?
An illustrative composite character. Roles, titles and procedures differ between airlines, airports and countries.